The terms and conditions of purchase of www.com-forsa.com regulate the operation of trade and the purchase procedure of users, being binding. At the time of purchase, the user will declare to have read and understood these rules that will regulate the contract of sale of goods and / or services. The use of this shop is subject to the Conditions of Use, Data Policy and Data Protection, the content of the Conditions of Purchase being compatible with the aforementioned Conditions.
The conditions of purchase of www.com-forsa.com have been drawn up by its staff team, and their total or partial reproduction in other e-commerce shops is prohibited.
1 Prices
The prices of the products offered by www.com-forsa.com are indicated next to these products, and we reserve the right to modify these prices without prior notice. The price does not include VAT, transport costs, taxes or other additional charges. www.com-forsa.com may offer its customers offers or variations in the final price of the product when it deems appropriate.
Prices are subject to change without notice depending on the magnitude of fluctuations in the value of raw materials (mainly gold and silver).
2 Orders
Once you have filled in your basket and confirmed your order, you will receive a confirmation by e-mail.
If we have all the products in stock, your order will be available within 24-48 hours. It will be dispatched the same day or the following day at the latest, depending on the time of making the order and the number of references. In the event of stock shortages on any item, we will always contact the customer to ask if they wish to wait for this item or if they wish to receive the order without that item.
To register as a professional customer, the minimum initial order is 50€.
Your order will be saved in your file so that you can repeat it or take it into account for future purchases.
3 Shipping and Delivery
COM-FORSA works with different transport companies (DHL, ASIGNA, MRW, ONTIME and CORREOS) for its national and international shipments.
IMPORTANT: Due to the sharp increases in fuel oil prices that we are experiencing in recent months, our shipping policies have also undergone changes.
EU & REST OF WORLD SHIPPING COSTS
Shipments to the European Union are made through the shipping agencies DHL, MRW and CORREOS.
There are 2 shipping methods to the European Union and Rest of the World:
STANDARD (POSTAL MAIL) 3-5 BUSINESS DAYS
POSTAL MAIL (3/5 working days): 7€ excl. VAT - FREE shipping from 100€ excl. VAT Belgium, Luxembourg, Germany, Italy, Holland, Austria, Denmark, Ireland, Greece, Sweden.
POSTAL MAIL (3/5 working days): 7€ excl. VAT - FREE shipping from 80€ excl. VAT France.
POSTAL MAIL (3/5 working days): 9€ excl. VAT - FREE shipping from 120€ excl. VAT. Ireland, Finland, Sweden, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Hungary, Romania, Czech Rep., Latvia, Lithuania, Malta, Poland.
POSTAL MAIL (3/5 working days): 26€ excl. VAT - Free shipping from 250€ excl. VAT *The SAD cost of 20€ is included in the price. United Kingdom, Norway, Liechtenstein, San Marino, Albania, Bosnia-Herzegovina, Macedonia, Montenegro, Serbia, Belarus, Iceland, Ukraine, Switzerland, Morocco, Gibraltar.
POSTAL MAIL (2/3 working days): 7€ excl. VAT - FREE shipping from 100€ excl. VAT. Azores Islands.
POSTAL MAIL: 28.50€ excl. VAT - FREE shipping from 250€ excl. VAT *The SAD cost of 20€ is included in the price. United States and Canada*.
POSTAL MAIL: 28.50€ excl. VAT - FREE shipping from 250€ excl. VAT. *The SAD cost of 20€ is included in the price. Australia, Argentina, Bahamas, Barbados, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, French Guiana, Guyana, Honduras, Mexico, Martinique, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela*.
*The cost and customs clearance will have to be paid at destination.
PREMIUM (DHL & MRW) 24-48H BUSINESS DAYS
MRW: 5.85€ excl. VAT - FREE shipping from 90€ excl. VAT. Portugal
DHL: 15€ excl. VAT - FREE shipping from 180€ excl. VAT. Madeira.
DHL: 16,95€ excl. VAT - FREE shipping from 180€ excl. VAT. France, Belgium, Luxembourg, Germany, Italy, Netherlands.
DHL: 16,95€ excl. VAT - FREE shipping from 180€ excl. VAT. France, Belgium, Luxembourg, Germany, Italy, Netherlands.
DHL: 16,95€ excl. VAT - FREE shipping from 180€ excl. VAT. France, Belgium, Luxembourg, Germany, Italy, Netherlands.
DHL: 17,75€ excl. VAT - FREE shipping from 180€ excl. VAT. Ireland, Austria, Denmark, Ireland, Greece, Finland, Sweden, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Hungary, Romania, Czech Republic, Latvia, Lithuania, Malta, Poland.
DHL: 18€ excl. VAT - FREE shipping from 300€ excl. VAT. Azores Islands.
DHL: 33,40€* excluding VAT - FREE shipping from 300€ excl. VAT. *The SAD cost of 10€ is included in the price. United Kingdom, Norway, Switzerland, Liechtenstein, San Marino, Albania, Bosnia - Herzegovina, Macedonia, Montenegro, Serbia, Iceland, Ukraine, Morocco, Gibraltar.
DHL: 34,40€ excl. VAT - FREE shipping from 350€ excl. VAT.. *The SAD cost of 10€ is included in the price. USA and Canada*.
DHL: 37,60€ excl. VAT - FREE shipping from 350€ excl. VAT. *The SAD cost of 10€ is included in the price. Australia, Argentina, Bahamas, Barbados, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, French Guiana, Guyana, Honduras, Mexico, Martinique, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela*.
*The cost and customs clearance will have to be paid at destination.
SHIPPING TERMS AND CONDITIONS
The transport company will come a total of 2 times to deliver the package, in case of absence on both occasions the package will be sent to the nearest delegation to the postal code of shipment, having the customer to come to pick it up.
If you want the package to be sent again, you will have to pay again the shipping costs to have the package re-shipped and delivered to the shipping address.
In case we contact the customer to report an incident and we do not get any communication with him for more than 3 days, the package will be returned to our facilities and the customer will have to pay the costs incurred.
If we have stock in all the products you request, you will be able to receive your order 24/48h (working days) after receiving an email with the tracking number and confirming that your order has been shipped.
Your order may leave our warehouse the same day, depending on the time of order placement and the volume of products ordered.
All shipments to the Canary Islands, Ceuta, Melilla, Switzerland and International will be sent by DHL, ASIGNA and CORREOS courier companies.
In the event that customs holds the package, the recipient will be responsible for the handling fees. This condition is accepted at the time of purchase.
In those cases in which the package has arrived at destination and the customer refuses the customs and handling payment, Com-Forsa will not be responsible for the package, being deposited in the customs of the corresponding country waiting for the recipient to receive it.
In any case Com-Forsa will not be responsible for the payment of customs clearance or taxes derived from them.
4. Transport incidents
The goods always travel insured. Upon receipt of the goods by the customer, if you notice any type of misuse or damage to the packaging and/or goods in the package/envelope, it is essential, for the purposes of possible claims against the transport agency, to note this circumstance on the carrier's delivery note.
This incident must be communicated by fax, telephone call or e-mail within a maximum period of 24 hours. If these conditions are not met, www.com-forsa.com will not assume any responsibility for the goods. Once the delivery note has been signed and the customer has given his agreement, it will be understood that the delivery has been accepted, which implies the waiver of any type of claim with respect to the goods received.
5. Payments
Once you have made the payment, you can use the payment method of your choice. The accepted methods of payment are Visa, Paypal, Bank Transfer and physical payment (in the case of in-store collection).
In case there is not enough stock and you have made a payment, the refund will be made as soon as possible by the same means.
In case of bank transfer, the user will be able to make payments via bank transfer to the following account:
Santander: ES62 0030 8110 2600 0230 6271 Account holder: Co. Com-Forsa, S.L.
To speed up the processing of the order, it is advisable to send an e-mail to pedidos@com-forsa.com indicating that the transfer has been made and attaching, if possible, the transfer receipt. In case of making the transfer via electronic banking, it is also valid the copy of the screen where the satisfactory result of the operation appears (you can copy the screen with the button "Print Screen" located in the upper right corner of your keyboard and pasting ("Control + V") in any Word, Excel, PowerPoint document or in the same body of the e-mail message.
The user has a maximum period of 10 calendar days from the date of the order to make the payment by bank transfer. Failure to do so will result in the cancellation of the order.
6 Returns
Check your order as soon as you receive it. If you notice any broken parts, please notify us as soon as possible indicating the damage observed in order to proceed to a quick solution.
Please contact us indicating the damage, the order number and the references affected. If we do not have the product in stock, we will notify you as soon as possible so that, if necessary, we can pay you for it.
If you have received your order with the wrong product, please contact us as soon as possible indicating the invoice number and a brief description of the error (references, quantities, etc...).
If after receiving your order, you wish to return part or all of it, please contact us indicating the details of the purchase. Remember that you have 15 days after receipt of the order to inform us of your decision. After this period no returns will be accepted.
7 Actual size of the pieces
The photographs of the pieces are in the maximum possible size for an optimal visualization and an optimal understanding of their characteristics. If there are different sizes of the same piece, Com-Forsa will try to inform the real sizes of the piece. However, since this website is intended for professionals familiar with the products, Com-Forsa is not responsible for possible claims for this concept. In case you need more information about the products, you can send your questions to the e-mail address comercial@com-forsa.com.
8 Data Protection
General:
Co. Com-Forsa, S.L. expressly guarantees that the data you provide will be kept absolutely confidential.
Processing of your personal data
In order to process your order and to assign the reproduction rights of the images to our customers, we require you to provide us with certain personal data such as company name, VAT number, name and surname, address, telephone and e-mail, which are processed by computer. You expressly authorise us to store these data in our customer database for internal use. In accordance with the provisions of Organic Law 15/99 of 13 December 1999 on the Protection of Personal Data and its implementing regulations, you may, at any time, access, modify or request that we delete your personal information from our database through our website or by sending an e-mail to pedidos@com-forsa.com. The processing and management of this data complies with the provisions of Royal Decree 994/1999, of 11 June, which approves the regulation of security measures for automated files containing personal data. Co. Com-Forsa, S.L. does not, under any circumstances, sell information about its customers to third parties nor will it pass on any of their data.
Credit card data
Co. Com-Forsa, S.L. never receives your credit card details, these are sent directly to La Caixa, who processes the payment and notifies us of the transaction.
Security
Co. Com-Forsa, S.L. takes all necessary measures to protect the confidentiality of your personal information.
9 Professional use
Both in its shops and on this website, Com-Forsa carries out its commercial work ONLY with PROFESSIONALS from different business sectors. The use of this website is reserved exclusively for this purpose.
The products on this website are not for sale to the final consumer. It is strictly forbidden to use this website for such use.
In case of detecting any irregularity in this respect, Com-Forsa reserves the right to cancel the commercial relationship with the clients registered in our systems and/or web.